A.   Shipping

Many thanks for visiting and buying from our store and as you know that you are buying directly from an Indian manufacture based in India so it will take us 5-9 working days to deliver your order at your doorstep.  Be rest assured that we are working with world’s most renowned delivery channels so you can receive your goods at the earliest.

B.   Payment options

We at IndiaTradeFair.eu accept payments via all well-known payment gateways like PayPal, debit/credit card and internet banking.  Be assured that in order to make your data secure, IndiaTradeFair.eu has taken all necessary security measures

C.   Returns & exchanges

Returns/Refund Policy

Returns/Refund is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered to you/buyer. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy and the table below:

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns/refund will be accepted.

Part 1 – Category, Return Window and Actions possible

Products That Can’t Be Returned

The following table contains a list of products that are not eligible for returns as per our Returns Policy:

Part 2 – Returns and Processing

In case of returns, your product will be checked for the following conditions:

We will refuse to accept the return if any of the above conditions is not met.

For Buyers in European Union

You are entitled to receive from us a refund for the price paid for the products, including the costs of shipping the products to you.

However, if when placing the order you chose a method of shipping more expensive/fast than the cheapest/standard offered by the seller, the seller is not required to reimburse any relevant supplementary costs.

Please visit https://indiatradefair.eu/index.php/eu-buyers-consumer-rights/ for complete details

Part 3 – General Rules for a successful Return:

1.     In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

2.     For Furniture, full replacement will be provided only in cases where replacing the faulty/defective part will not resolve the issue.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

D.   Privacy Policy

This statement of privacy (“Privacy Policy”) describes how we, as a seller, at IndiaTradeFair.Eu (hereinafter referred to as “we”, “us” “our”) collect, use, and disclose information pertaining to you- the user (hereinafter referred to as “you”, “your”) obtained via this website IndiaTradeFair.Eu (“Website”).

Please read the following to learn about our practice of secure collection, use, disclosure and dissemination of information practices.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Store or this website. This Privacy Policy is incorporated into and subject to our Terms of Use (“Terms of Use”).

1. Consent

By using the Website (IndiaTradeFair.Eu) and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this Privacy Policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

2. Amendment

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

3. Collection of Personally Identifiable Information and other Information

When you use our Website (IndiaTradeFair.Eu), we collect and store your personal information such as name, contact number, email address etc. which is provided by you from time to time. Our primary goal in doing so is to be able to contact you for the services requested by you and to provide you a safe, efficient, smooth and customized experience.

In general, you can browse the Website (IndiaTradeFair.Eu) without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional for us to contact you. You always have the option to not provide information; however, in such an instance we will not be able to contact you.

If you choose to post comments on our “Reach Us” page or leave feedback, we will collect that information you provide to us.

4. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We also use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We retain any information as necessary to contact you and provide support as permitted by law.

5. Sharing of personal information

We may share personal information with our affiliates. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

6. Links to Other Sites

Our Website may contain links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

 7. Security Precautions

Our Website (IndiaTradeFair.Eu) has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

8. Cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

9. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us or on behalf of our partners.

If you want to remove your contact information from our server or want to unsubscribe to any newsletters or alerts from us, please contact us on the email address mentioned under clause 12 below.

10. Advertisements

We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

11. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, Grievance Officer can be approached through below details:

EURO EXPO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

KS. CZESŁAWA KLIMASA 29 M1

50-515 WROCŁAW

Email: biuro@euroexpogroup.pl

Time: Mon – Sat (9:00 – 18:00)

12. Questions?

Please contact us regarding any questions regarding this statement.

E.    More information (In this section, seller can add additional information about their selling policies)