Seller Protection Policy
Seller Protection Policy
IndiaTradeFair‘s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, IndiaTradeFair will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your IndiaTradeFair shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.
Seller Eligibility Requirements
Order Eligibility Requirements
Items and Transactions Not Eligible
Seller Protection Benefits
1. Seller Eligibility Requirements
Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:
A. Keep your shop in good standing (that means you’re not violating any of IndiaTradeFair’s policies).
B. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). Your Shop Policies have to comply with IndiaTradeFair ‘s policies.
D. Use accurate photographs and descriptions when you list items.
E. Cooperate with investigations conducted by IndiaTradeFair. Promptly provide any information requested by IndiaTradeFair, and cancel and refund any transactions deemed invalid or unauthorised by IndiaTradeFair.
2. Order Eligibility Requirements
Follow these steps to make sure your orders are covered by IndiaTradeFair ‘s Seller Protection:
A. Dispatch your order according to the processing time or dispatch-by date you listed or as agreed upon through IndiaTradeFair Messages.
B. Mark the order as dispatched after you send it out.
C. Provide valid proof of dispatch. Valid proof can include a delivery or tracking number that shows the order route and delivery progress.
3. Items and Transactions Not Eligible
While most items and transactions qualify for Seller Protection, there are a few exceptions:
A. Items sold in person.
B. Subscriptions or other transactions in which the buyer submits a single payment
for recurring deliveries (like item-of-the-month clubs).
C. Transactions processed through standalone PayPal or a personal check.
D. Any order or transaction that is fulfilled by the seller despite notice from IndiaTradeFair that the order or transaction in question is invalid, fraudulent, or under investigation.
4. Seller Protection Benefits
If your shop and the order in question satisfy the eligibility requirements, IndiaTradeFair will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 3 business days or the time frame noted by IndiaTradeFair in the case. If a chargeback is filed against you, we’ll need you to respond to any enquiries within 3 calendar days or the time frame indicated by IndiaTradeFair. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favour.